£27.74
WAS £29.99
SAVE £2.25 (7%)
Written to the 2009 National Occupational Standards, and endorsed by City & Guilds, the textbook covers all the mandatory units for the Diploma (NVQ) and all of the requirements of the new Award in Hospitality Supervision and Leadership Principles.
| ISBN |
9780435467975 |
| Author |
Series Editor: Pat Rabone |
| Number of pages |
256 |
| Cover |
Paperback |
| Publication Date |
2009 |
| Brand |
Heinemann |
| Model Number |
04841 |
| In Stock |
Yes |
Product Description
Each unit contains a variety of suggested evidence-generating documents and activities, to ensure that you and your candidates have the help you need in generating and collecting evidence. The CD-ROM contains suggested evidence grids, which provide a framework for holistic assessment developed in collaboration with City Guilds' Chief verifier, Pam Rabone, so you can feel confident in your assessment planning.
Developed in partnership with City & Guilds, the UK's leading vocational awarding body, so you can feel confident that our combined expertise delivers high quality learning resources linked to assessment.
Written to match the 2008 national Occupational Standards, the textbook and CD-ROM cover the underpinning knowledge for the five mandatory units, plus 14 optional units - ensuring that you have enough for a full NVQ in each occupational area, as well as coverage suitable for the new Technical Certificates.
A corresponding ProActive e-portfolio is also available to support assessment.
Contents Listing
Introduction to the Hospitality Supervision and Leadership Qualification
Overview of the hospitality industry
1. Provide leadership for your team
2. Develop productive working relationships with colleagues
3. Contribute to the control of resources
4. Maintain the health, hygiene, safety and security of the working environment
5. Lead a team to improve customer service
Simple calculations and costings
Appendix: Legislation Index
