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PREORDER NOW FOR JULY 2009 RELEASE
Authors: Majory Clarke, Ann Dennis, Darren Garwood, Trevor Eeles, Fiona Mills, Holly Bamunuge, Peter Brindley
Number of Pages: To Be Confirmed
Publication Date: 2009
Publisher: Heinemann
ISBN13: 9780435467975
Cover: Paperback
Make sure you don't miss out on the new support available for Level 3 Hospitality Supervision!
Each unit contains a variety of suggested evidence-generating documents and activities, to ensure that you and your candidates have the help you need in generating and collecting evidence. The CD-ROM contains suggested evidence grids, which provide a framework for holistic assessment developed in collaboration with City Guilds' Chief verifier, Pam Rabone, so you can feel confident in your assessment planning.
- Developed in partnership with City & Guilds, the UK's leading vocational awarding body, so you can feel confident that our combined expertise delivers high quality learning resources linked to assessment.
- Written to match the 2008 national Occupational Standards, the textbook and CD-ROM cover the underpinning knowledge for the five mandatory units, plus 14 optional units - ensuring that you have enough for a full NVQ in each occupational area, as well as coverage suitable for the new Technical Certificates.
- A corresponding ProActive e-portfolio is also available to support assessment.
Contents Textbook Introduction 1. Provide leadership for your team 2. Develop productive working relationships 3. Contribute to the control of resources 4. Maintain the health, hygiene, safety and security of the working environment 5. Improve relationships with customers 6. Calculations for hospitality Appendix: Legislation Index
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