Brand new, full-colour Candidate Handbook with accompanying website to support the new Business & Administration standards at Level 3.
Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Business and Administration standards.
Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly.
Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career.
Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best.
Suitable for all awarding organisations, including OCR, EDI, C&G, Edexcel and EAL.
Contents Listing
Q312: Design and produce documents in a business environment
Q322: Plan and organise meetings
Q328: Deliver, monitor and evaluate customer services to internal customers
Q218: Research information
Q301: Manage own performance in a business environment
Q302: Evaluate and improve own performance in a business environment
Q303: Work in a business environment
Q309: Communicate in a business environment
Q305: Work with other people in a business environment
Q329: Deliver, monitor and evaluate customer services to external customers
Q208: Use a diary system
Q226: Support the organization of meetings
Q212: Produce documents in a business environment
Plus coverage of the technical certificate units
