Hospitality Supervision is the must-have guide for anyone wanting to reach the top in the hospitality industry.
Covering all the essential theory with a clear focus on industry standards and including dozens of full colour images, Hospitality Supervision will help learners to succeed in the hospitality industry.
Features
Instructions and key objectives that are clear and easy to follow
A user friendly and easy to navigate design with each chapter covering a specific S/NVQ unit
The wealth of colour images and photos highlight industry processes and are a handy reference
Top tips and useful advise from the authors and other leading industry figures
Bite sized remember boxes and industry tips so you can retain key knowledge
End of chapter assessments and projects to help you test your knowledge
Table of contents
Ch01 HS01 Provide leadership for your team
Ch02 HS2 Develop productive working relationships with colleagues
Ch03 HS03 CONTRIBUTE TO THE CONTROL OF RESOURCES
Ch04 HS04 Maintain the health hygiene safety and security of the working environment
Ch05 HS05 Lead a team to improve customer service
Ch06 HS7 Supervise food production operations
Ch07 HS08 Supervise Functions
Ch08 HS10 Supervise the food service
Ch09 HS11v2 Supervise the Drink Service
Ch10 HS17 Supervise Housekeeping Services
Ch11 HS20 Supervise portering and concierge services
Ch12 HS21 Supervise Reception Services
Ch13 HS22 Supervise Reservations and Booking Services
Ch14 HS06 Contribute to promoting Hospitality services and products
Ch15 HS9 Contribute to development of menus and recipes
Ch16 HS12 SUPERVISE OFF-SITE FOOD DELIVERY SERVICES
Ch17 HS13 Supervise Cellar & Drink storage operations
Ch18 HS14 new unit - Manage the receipt storage or dispatch of goods
Ch19 HS15 Supervise the wine store-cellar and dispense counter
Ch20 HS16v2 Supervise Vending Services
Ch21 HS18 Supervise Linen Services
Ch22 HS19 Monitor and Solve Customer Service Problems
Ch23 HS23 Improve the Customer Relationship
Ch24 HS24 Provide learning opportunities for colleagues
Ch25 HS25 Support the use of technological equipment in hospitality services
Ch26 HS26 Supervise practices for handling payments
Ch27 HS27 Contribute to the development of a wine list
Ch28 HS28 Manage the environmental impact of your work
Ch29 HS29 Contribute to the Selection of Staff for activities
Ch30 HS30 Ensure food safety hygiene practice is followed
Ch31 HS31 Lead Meetings.doc
