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FAQs

Here are a few Questions and Answers. If you have any further questions please contact us.

Payment

Q. How can I pay?
 
A: We accept most forms of payment. Online order payment is by credit or debit card.  Payments are submitted via sagepay card processing or paypal. If you would prefer to place your order over the phone please call ( number to be added )with product and card details. 
We also accept payments via cheque or bank transfer. Cheque orders are processed once a cheque is cleared. 

Q: Are my credit/debit card details secure?
 
A: All orders are processed within a safe and secure environment. When you place an order you will see a locked padlock which shows that our website has a verified SSL (Secure Sockets Layer) certificate which is valid and that the data between your computer and our website has been encrypted. We have never had a security issue. Once payment is collected an email is sent confirming your order.

Order Process

Q: What happens once my order is placed?
 
A: The following processes take place:

Your payment is processed.  If there is a payment problem we will try to help, for example, a problem with credit card address verification when moving house.

An email is sent to confirm your order. Please check and if there are any incorrect details then please contact us immediately.

Every item on the website has an Anticipated Delivery Time. If we subsequently find that we cannot achieve the Anticipated Delivery Time, we will email you to advise when the item is due back in stock. We aim to deliver multiple items in one delivery.

You will then be contacted by our delivery company to arrange delivery. Our delivery company will normally deliver to mainland UK within 5 - 7 days. Please refer to our Delivery page for full details.

Products

Q: Do you have a Showroom?
 
A; No, our website is our only showroom. By shopping online with us you will avoid hours of driving around from one showroom to another. Our 7 day money back guarantee allows you to view our products in your comfort of your own home

Q: Do you stock a particular product that is not listed on your website?
A: We have access to any title currently in print. Please email us to enquire if there are products that you are interested which are not on our website. 

Q: We have found the same product cheaper on another website.
A: We believe that our prices are already low and regularly monitor them. If you find exactly the same product cheaper on another website then please email us with details.

Delivery

Q: Where do you deliver and how much is delivery?
A: We deliver to any address within UK Mainland via our normal courier. UK Mainland delivery is FREE for orders however there may be a surcharge for the following postcodes: AB, IV, PH, KW, PA, PO (non-mainland) and BT.
We deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and Scottish Islands. We have tried and trusted carriers for which an additional shipping charge is chargeable. For a quote please email ( text to be added )
The Delivery page has details of all the delivery options.

Q: When will my goods be delivered?
A: Typically we aim to despatch your products within 24 hours of receiving your order, however during busy preiods this may extend to 48 hours. Dependant upon which service is used to deliver your order typical transit times are 2 - 3 days, unless express 24 hour service is chosen at checkout.

Guarantees

Q. What if I am not happy with the product when it arrives?
A. We offer a 7 day no-quibble money back guarantee should you wish to return products that is not suitable. Please read our Shipping and Returns page for further details.

Q: How long will it take to receive my refund?
A: Goods are refunded within 30 days.

Q. What if my delivery is incorrect or damaged?
A:  We deliver all over the UK and use Royal Mail or carriers who we trust to take care of our orders. If however incorrect or damaged goods are delivered, or you find a defect please email us within 7 days of delivery and we will do all we can to rectify this.

Contact us

Q: How can I contact you?
A:  Contact us by email or phone.

Email ( enquiries@willenbooks.co.uk )

Phone( 01858 410233 )– Lines are open everyday between the hours of 8.30am and 5.00pm Outside these times or when all our operators are busy, please leave a message and we will get back to you at the first available opportunity.

Full details can be found on the Contact Details page

 

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  • Contact Us
  • Telephone: 01858 410233
    Fax Number: 01858 467141
  • Willen Limited
    Three Crowns Yard
    High Street
    Market Harborough
    Leicestershire
    LE16 7AF
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