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Managing a Quality Service covers the knowledge and understanding required to deliver a quality service to the service user. It provides the structure and processes required to achieve a positive report from the National Standards Commission.
| ISBN |
9780435401270 |
| Author |
Linda Nazarko |
| Number of pages |
272 |
| Cover |
Paperback |
| Publication Date |
2004 |
| Brand |
Heinemann |
| Model Number |
04188 |
| In Stock |
Yes |
Product Description
Written by well-known social care expert Linda Nazarko, Managing a Quality Service covers the knowledge and understanding required to deliver a quality service to the service user. It provides the structure and processes required to achieve a positive report from the National Standards Commission.
Managing a Quality Service includes chapters on:
enabling and developing staff;
partners in care;
managing expectations and planning for the future.
This book is ideal for:
nurses caring for older people in NHS and Care Home settings who want to make a difference and to improve quality care;
the NVQ 4 Registered Manager Award;
Foundation Degree and Degree level courses.
Contents Listing
Chapter 1: Doing things differently
Chapter 2: What level of care are you providing now?
Chapter 3: Moving forward
Chapter 4: Underpinning structures: risk management
Chapter 5: Supportive processes
Chapter 6: Special skills for special people
Chapter 7: Enabling and developing staff
Chapter 8: Enabling older people
Chapter 9: Partners in care
Chapter 10: Managing expectations
