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Authors: Fiona Laing and Ian Roberts
Number of Pages: 238
Publication Date: 2005
ISBN13: 9780435446312
Cover: Paperback
Introducing you to the worlds of Hospitality, Travel and Tourism
The BTEC Introduction to Hospitality, Travel and Tourism covers all of the requirements of the BTEC Introductory Certificate or Diploma in Hospitality, Travel and Tourism. Directly matched to the BTEC specifications, it combines an accessible, user-friendly approach with the correct depth of information for you to succeed on your course.
BTEC Introduction to Hospitality, Travel and Tourism offers you:
- Complete coverage of all units, enabling you to complete the certificate of diploma with this book
- Evidence activities that help you generate the necessary work for your assessment
- Case studies that give you an insight into issues in hospitality, travel and tourism industries
- What if? activities that place you in a position of hospitality, travel and tourism professional s and encourage you to make decisions
- Practical activities that encourage you to develop skills for use in the work environment
Written by experienced lecturers in hospitality, travel and tourism, this book will provide you with all you need to successfully complete your BTEC Introductory Award in Hospitality, Travel and Tourism.
Contents
Starting work in hospitality, travel and tourism Working in hospitality, travel and tourism Introducing customer service Personal effectiveness Social responsibility at work Financial management The aspiring chef Food service with a smile Planning trips Using displays in travel and tourism
Download 04477 Hospitality, Travel & Tourism Unit 1.pdf (1.48 Mb)
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